tenant RESOURCES

• Finger Lakes Technologies Group, Inc.
  www.fltg.com
  1-877-288-3135
  Call Rose Ketchum 607-387-7181
• Time Warner Cable Business Class
  www.twcbc.com
  315-416-8367
  Call Richard Greenhalgh
• Lightlink
  www.lightlink.com
  Homer W Smith Owner 607-227-5465
  Jane E Staller Owner 607-227-5466
  John Dunai Tech 607-229-5838
  John Shoemaker Tech 607-535-4215
  Joann Doolittle Tech 607-272-2872
  Angie Hollister Billing 607-533-7286

• Danica Computing
  John.Dunai@lightlink.com
  John Dunai Owner 607-229-5838
  Nathan Kabelac Tech 607-351-8625
  John Shoemaker Tech 607-535-4215

MAIL

• The mail room is located just off the main lobby. See the Property Mgr.
  for an access code.
• Pick-up and Delivery is around 2pm, Monday-Saturday.
• Questions regarding your mail can be answered by asking our mailman, Carl Bromka or calling the Ithaca Main Post Office at 266-0570.
• You will need to fill out a change of address form in order to get mail redirected to your suite. This can be done on-line at www.moversguide.usps.com or by visiting the post office.
• Your address should be in this format:
  Company XXX
  South Hill Business Campus (optional)
  Suite xxx
  950 Danby Rd.
  Ithaca, NY
  14850

Fed Ex

• The Fed Ex area is located on the small north shipping dock near the employee entry. The shelving units are labelled by carrier for outgoing (top shelf) and alphabetically by tenant for incoming (middle shelf and floor).
• Fed Ex Express delivers weekday mornings around 9 am and picks-up in the afternoon around 3:30 pm. This is Fed Ex Express only, Fed Ex Ground must be arranged for separtely.
• Questions regarding your account or shipment may be made directly to Fed Ex at 1-800-242-9761 (Ithaca Station). The call for pick up number is 1-800-463-3339.

UPS

• The UPS area is located on the small north shipping dock near the employee entry. The shelving units are labelled by carrier for outgoing (top shelf) and alphabetically by tenant for incoming (middle shelf and floor).
• UPS (Ground and Air) delivers weekday mornings around 9 am and picks up in the afternoon around 3 pm.
• Questions regarding your account or shipment may be made directly to UPS at 1-800-742-5877.

Misc

• You will need to call other carriers directly to arrange for pick-up.
• We have docks with dock locks and levelers to accomodate large trucks along with smaller docks for pick-ups and vans. Our south end dock is equipped with a dock to ground ramp.
• South Hill Business Campus is available to help with your material movement needs with forktruck assistance. Please provide 48 hrs. notice and contact the Property Mgr directly. We also have a variety of carts and material movement equipment.
• Both the north and south docks have a limited staging area that may be stored for short-term storage of your shipments awaiting pick-up or movement to your space.

To best serve your personal needs, please contact the property manager directly at:

Linda Luciano, Property Manager
office: 607-256-2025
cell: 607-278-8904
home: 607-844-3695
lluciano@lightlink.com

If you are unable to reach the property manger, contact Josh Minor, Maintenance Supervisor at 607-279-8903.

Waste

Receptacles for office tenants (garbage, mixed paper and recyclables) are
located in the building as follows:

• Office tower (1st and 2nd floor) - inside janitor closet across from the
  elevator, next to the restrooms
• Business Center (south and north)- inside the closet between the mens and
  womens restroom
• The recycle area (glass/plastic/aluminum) is on the north end of the ground floor factory across the aisle from Therm. There are 4 toters that are emptied on an as needed basis.
• The Mixed paper compactor is located on the ground floor factory adjacent to the recycling area. It accepts paper of all types and cardbord. No plastic binders or page protectors are allowed. Rolls of cash register tapes are not allowed. If you have a large load, please push the button to compact.
• The garbage dumpster is located on the south south dock. It is emptied 3 times a week.
• All hazardous waste is the responsibility of the tenant.

Please contact the property manager with specific waste needs.

RECYCLING

South Hill Business Center will be recycles the following:

• Newspaper and glossy inserts
• Corrugated cardboard and boxboard
• Glass bottles and jars
• Metal cans and aluminum foil
• Plastic bottles and jugs
• Paper milk and juice cartons
• Mixed Paper

  Newspapers

YES Newspapers, glossy inserts and magazines may be put together with other paper types.
NO Product samples, plastic wrap or string.

Corrugated Cardboard and Boxboard

YES Clean corrugated boxes; boxboard (cereal, pasta, shoe and tissue boxes); paper egg cartons. Remove plastic liners. Will not need to flatten the cardboard because of the compacter.
NO Wax- or plastic coated boxes, wood, plastic or string. No leftover food. NO boxes from wet foods, such as ice cream, frozen foods or takeout foods.

Mixed Paper

YES Opened mail, white and colored office paper, magazines, flyers, paper bags, posters, fax paper and cards, spiral notebooks, manila folders, phone books, soft cover books. Staples, paper clips, rubber bands and plastic windows are ok.
NO Blueprint paper, Tyvek envelops, waxed paper, photo paper, tissues, paper towels, or non-paper items, such as product samples, credit cards, overhead transparencies, or computer disks.

Glass Bottles and Jars

YES Food and beverage containers only. Discard lids and caps. Rinse clean. Labels and neck rings are ok.
NO Plate glass, drinking glasses,crystal, Pyrex, Visionware, light bulbs or tubes, medicine bottles, ceramics, hazardous product bottles, canning jars, wire, caps or lids.

Metal Cans and Aluminum Foil

YES Rinse clean. Place metal lids inside can and pinch top together. Labels are ok. Aerosol cans must be empty: dispose of caps and use up contents according to directions. Save aerosol pesticides for D.E.P.O.T events.
NO Food residue, pesticide cans, syringes, paint cans, gas or propane containers.

Plastic Bottles and Jugs

YES #1 through #7 plastic bottles and jugs. Includes household products, beverage or food containers. Top opening must be smaller than base except yogurt and butter containers.
NO Wide-mouth, stackable containers (except #5); take-out containers, Microwave trays, lids, pails; flower pot and flats; pesticide containers; automotive oil based product bottles. No Styrofoam. Do not tie jugs with string.

Paper Milk and Juice Cartons

YES Paper milk and juice cartons; drink boxes and soy milk containers. Rinse cartons, drain, and flatten, if possible.
NO Plastic screw-on tops, drinking straws or food residue. Please don't put cartons in with recyclable paper.

Coming in the fall of 2010, Zero – Sort Recycling will be implemented. This simply means that all recyclable materials will go in the same recycling bin or in the compactor. That's right, paper, plastic, glass, and metal all in the same bin! Zero – Sort Recycling is an easy way to recycle.

Parking at SHBC:

• Use of the parking lot is limited to SHBC tenants and their vistors only.
• Skate boards, roller blades and go-carts are not allowed.
• Parking is at the risk of the tenant.
• The speed limit is 15 mph.
• Exit Ramp: the first ramp is one-way going up.
• Entry Ramp: the middle and end ramps are one-way going down.
• The Visitor lot is reserved for guests of SHBC tenants (except as marked).
• Overnight parking is allowed by special arrangement only. Please contact the Property Manager.
• No long-term parking is allowed in the lobby circle
• Parking is not allowed in the marked spaces across from the shipping docks. These areas are needed to allow room for trucks to back up into the docks.
• The marked handicap parking on the top tier is reserved for those with handicap permits. Information on obtaining handicap parking permits and plates can be found at www.nydmv.state.ny.us - click on the FAQ section.
• Due to fire regulations, there is no parking inside the fenced in area. Short-term loading and unloading is permitted in this area.
• The 3rd and 4th tier of the main lot is currently closed and will not be maintained in the winter.

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TCAT Bus Schedule

• Tompkins Cty Area Transit bus stop is located in front of the office tower, on the walkway at the beginning of the main employee parking lot (see diagram above).
• Route #65 services South Hill Business Campus, parts of Cornell, IC and Danby.
• Service is available Monday-Saturday with both scheduled and Demand Stop routes.Please consult the current schedule at www.TCATbus.com for specific times.

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Way2Go

Way2Go is a county-wide educational resource that supports win-win commuting solutions for employers and employees. A program of Tompkins County Cooperative Extension, Way2Go promotes transportation choices that foster individual, community and environmental well being such as, Cityvan, Ithaca Carshare and Vanpool options. They can also provide information on Commuter tax incentives and the Working Familiy transportation Act.

way2goinfo.org
Download an informational PDF (Requires Acrobat Reader)

Vending Machines

Vending machines providing soda, juice and snacks are located on the ground floor near the office tower elevator and in the business center tunnel.

Picnic Area

An open air eating area is provided outside the office tower and is open to all employees on a first come basis.

Serendipity On-The-Go Cafe

Providing breakfast, lunch, and coffee/pastries. Regular menu and lunch specials available.
Open 8 am - 2 pm daily (check on holidays). Located at employee entrance. Accepting cash, credit and debit cards.

Stop in and sign up for our weekly e-mail menu specials.
southhillcafe@gmail.com phone-273-2304

Serendipity Catering

Serendipity Catering is a fully licensed and insured full service catering company. Our professionals are experienced in orchestrating catered affairs of every size and scope, from intimate personal dinners and storybook weddings to large non-profit gala events. Serendipity enjoys alliances with an array of qualified professionals in entertainment, photography, party rental companies and florists.

Located at South Hill Business Campus.

Stepahie Holzbaur: Office 273-2145, Cell 279-1093
serendipitycatering.biz/

 

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America To Go

America To Go is a website that allows you to order online from area restaurants and keep track of all your meal expenses. Our mission is to make ordering food, tracking orders and accounting for expenses easy, while delivering outstanding service.

www.americatogo.com
Download a PDF with more info. (Requires Acrobat Reader)

South Hill provides a fully featured in-house phone system that uses an economical T1 line.

Our NEC Aspire system provides the following features:

• Number Portablility - bring your existing phone # with you or we can provide one for you
• Caller ID and Call Screening
• Voicemail
• Voicemail to E-mail - Voicemail messages are saved as a wave file in your e-mail, providing laptop access when you are out of the office
• Auto Attendant - This feature helps direct incoming calls to the correct person without a receptionist -
• Call Forwarding Off-site - Forward your calls to your home orcell to assure you never miss a call
• Hunt Group - Phones can be programmed to ring a sequence of extentions until answered
• Conversation Record - Saves and records your conversation with the touch of a button
• Programmable Function Keys - User programmable for one button access to co-workers, features and outside lines
• Customized Billing - Billing is directly through South Hill. We can provide the level of call activity details to match your needs.
• And Many, Many More Features

Problems or changes can be handled in-house by contacting the Property Manager, avoiding a call center and a long wait. Most of our tenants have see a 15% or better savings on thier phone service with increased functionality and response time. A current rate schedule can be obtained through the Property Manager. The system can handle 1 to 500 phones and can be customized with an amazing array of options to meet your specific business style.

Our phone carrier is Paetec and the phones are serviced through Armstrong Communications. Rich Klien is our customer support technician and can be reached through their main office at 607 722-0066.

The Aspire User Handbook can be accessed on the web at www.NECAspire.com - click on User Guide -> Aspire -> Multibutton, 2-button or quick reference guide.